FAQ

How do l book?

You can submit a request through the book now link on our website or call us. We aim to get back to you in 24-48 hrs. A non refundable 50% deposit is required in advance to secure your event day & time. We do ask that you book 3 weeks out for your event. Additional fees apply for bookings within 3 weeks.

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WE HIGHLY RECOMMEND MEASURING YOUR SPACE BEFORE BOOKING.

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How much is the deposits?

50% security  (non refundable and *transferable) deposit is required in advance to secure your event day and time. 

 

$75 damage fee (refundable)

 

What is the damage deposits?

A damage deposit is a refundable fee that is returned after inspection of rental equipment. If any damages are accrued during a rental, an itemized price list will be sent summarizing the damage charges. If any amount of the deposit fees are remaining, the remaining deposit amount will be refunded to the customer. The damage deposit is due with final payment 1 week prior to the event

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When is the final payment due?

The final payment is due 10 days prior to the day of your event. If the remaining funds are not paid by this time your event can be subject to cancellation.  The non refundable deposit and any funds paid will not be refunded.

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How far in advance should l book?

As far in advance is always better. However we ask that you book at least 3 weeks out for the luxe themes we offer. For a custom themed party we ask that you book at least 4 weeks out. Additional fees apply for bookings within the 3 weeks (provided themes) or 4 week (custom theme) party booking requirements.

Please contact us for parties within the suggested booking periods.

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Can l book multiple services ie. Sleepover with spa or picnic?

Absolutely. You can rent one or more of our Luxe services for your event. We also offer some services priced as add-ons to a service.

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Do you do Luxe Dreams & Picnics events for adults?

Absolutely. We are looking to expand to adults soon. We are open to discussing your interest in an adult picnic, glam tent sleepover or spa party.

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What if l have a special theme?

Our Luxe team can customize a special theme for your event depending on the theme.  Additional per guests fees do apply for theme customization.

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When do you set up/pick up my Luxe event?

Set up times are typically scheduled in the morning until 3pm depending on circumstances and schedule. Pickup is the following day starting at 9am. Due to other scheduled Luxe events, travel distances, weather, etc. we ask that you are flexible and available from 9am-3pm. We do offer a VIP scheduled delivery window upon availability.

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How far do you travel?

We service Gainesville and surrounding cities up to 20 miles from the 32608 area. Mileage will be charge for any additional miles outside of the our service area. Contact us for location questions and concerns.

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Are there fees for mileage?

Due to roundtrip travel to and from the event location for delivery and pickup of your Luxe event we do charge a travel fee 20+ miles outside the 32608 area code.

We do travel farther but a travel fee of 1.25 per mile beyond our courtesy 20 miles will be assessed. The travel fee will apply for the miles roundtrip for the setup delivery and pickup. 

We reserve the right to decline due to distance.

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***Minimum amount of tent/services required for deliveries over 35+ miles

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What is included in a sleepover setup?

Each Luxe Dreams setup includes:

• tent with mattress

• sheet and fleece throw blanket

• decorative pillows​/themed decor

• bed tray

• led lamp or lantern 

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How much space is needed?

Each teepee and twin mattress set up is approximately 4.5ft x 7ft! When we book your event we will confirm the measurements and determine the best and safest place to accommodate the party setup. Please triple measure your space so that we can provide a comfortable luxe experience. We take pride in our Luxe Dreams & Picnic brand so spacing in important in assuring your Luxe event looks amazing.

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Will you need to see the setup space?

Yes. We will request photos to be sent to view the space for all setups. Please read the faq regarding the space needed for your particular event setup space.

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What can l do to prepare for setup?

When we bring you your Luxe Dreams sleepover, the area needs to be clean, smoke and pet free. We do not move furniture or clean your space. Our luxe setup team ask that all furniture is moved so that the space is available to set up your event efficiently. 

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WE HIGHLY RECOMMEND MEASURING YOUR SPACE BEFORE BOOKING.

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Do I need electrical power?

Yes we will need power for your event setup. We use extension cords to blow up the air mattresses.

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What if l have stairs?

A surcharge will apply for all 2nd floor or higher Luxe event setups. 

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How long does it take to set up a Luxe experience? 

Please allow our Luxe Dreams & Picnics team 1-3 hours to sleepover set up your event and approximately an 1.5 hours to take down.  

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How long is the Luxe rental experience? 

Your Luxe experience is typically a 24 hour experience. This may vary depending on prior contract arrangements. Our Luxe team does offer an additional 24 hour subject to teepee availability and applicable fees.

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What if I need to cancel a party?

Our team understands that things happen and will work with you to reschedule your Luxe event. If a client desires to cancel services, this should be done 7 days prior to your event day. Please refer to our cancellation policy.

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Cancellation policy?

A non-refundable 50% deposit fee is required to confirm your event date. Once the deposit is made the remaining deposit is due 10 days prior to the event date. If the remaining funds are not paid by this time your event can be subject to cancellation.  The non refundable deposit and any funds paid will not be refunded.

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If the party is canceled within 7 days prior to your event and all fees have been paid the your security deposit can be transferred.  The security deposit is only transferable within 6 months of your event date, per date availability and is subject to a rescheduling fee. 

 

If a client is a no-show during party setup all fees paid will be forfeit.

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If any of your party guests cancel, we do not offer a refund for any individual or per guest setups

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Do you host the event? 

We do not host any of our Luxe Dreams & Picnics events. We only bring and setup the Luxe event for you.

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Can you do an event for adults? 

Yes we can do events for adults 

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Can we set up in a hotel or a party venue? 

Yes, we can! It will be your responsibility to secure the party location and pay any fees associated with the rental. We also ask that you also get authorization to set up for this purpose at the location. Always double-check their party and occupancy rules, as we are unable to issue refunds if space is denied or if there is inadequate space. Due to liability purposes, we are unable to move any furniture, and ask that all furniture is moved prior to our arrival. Luxe Dreams & Picnics, LLC. will not be held liable for any damages done to the space.

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How is the equipment cleaned

We believe in keeping our clients safe and keeping our sleepover materials immaculately clean. Our equipment is thoroughly cleaned and disinfected after each use. Bedding and linen is laundered promptly after use.

 

What if l have pets?

Fur babies are fun but unfortunately to protect and prevent damage to the equipment used for your Luxe event and future Luxe events we ask that you please keep all fur babies away from the setups. Also to ensure their safety as the team is setting up your luxe event.

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Liability of Luxe Dreams & picnics, LLC setups?

We like to ensure a safe experience for our Luxe event customers. Once our team setup your event we accept no liability of any accidents, personal injury or loss of any of your property.